Website and service terms
Terms and Conditions
These terms explain what applies when you use this website or contact Osborne & Davies Digital Guard about personal online security support in London and Croydon.
Read how enquiries, consultations, client responsibilities and the limits of security guidance are handled. Please raise any point you are unsure about before a service begins.
Website Use and Service Enquiries
These terms apply to your use of this website and to enquiries about our personal online security services. Using the site means you agree to follow these terms.
Use this site responsibly
You may read the information here for your personal use. Do not try to disrupt the site, gain unauthorised access to its systems, or use its content in a way that breaks the law or infringes another person's rights.
An enquiry is not an agreement
Sending a message or speaking with us does not, by itself, create a service contract. We will discuss the requested work, its scope and any applicable charges before confirming an engagement.
A service relationship begins only when we have agreed the work with you and confirmed the relevant terms in writing. Any specific service agreement takes priority where it clearly differs from these general terms.
Consultations and Communications
We arrange consultations by agreement. Before work starts, we will confirm what you have asked us to do and what information or access may be needed.
Scope and timing
Response times depend on the nature of your request and our availability. We will tell you if we cannot meet a proposed time. Unless we agree otherwise in writing, a consultation is limited to the matters discussed and does not include ongoing monitoring or emergency response.
Share information carefully
Please send only information relevant to your request, and do not email passwords or full payment card details. We will handle personal information in line with our Privacy Policy.
We treat information shared for an agreed engagement with care. This does not create legal professional privilege, and we may need to disclose information where the law requires it.
Customer Responsibilities and Limits of Guidance
Your part in the work
Accurate details help us give relevant support. Please:
- Explain the issue and tell us about any changes that could affect the agreed work.
- Make sure you own, or have permission to access, each device and account involved.
- Follow up on actions that remain your responsibility, such as changing passwords or contacting a bank.
- Keep your own copies of important files before any device changes are made.
Tell us if a step is unclear.
Intellectual Property and Applicable Law
Site content and materials
Unless a page says otherwise, the website's text, design and branding belong to Osborne & Davies Digital Guard or are used with permission. You may not copy or republish them for commercial use without written permission.
Materials prepared for a client may be used for that client's own purposes, subject to any separate written agreement. Rights in third-party names and tools remain with their respective owners.
Updates and governing law
We may revise these terms when our services or legal requirements change. The latest version will be published on this page and applies from its publication date. Check back if you use the site regularly.
These terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, subject to any rights you have under applicable consumer law. Nothing here limits a right that cannot lawfully be limited or excluded.
Questions About These Terms?
Please contact us before arranging support if you want us to clarify any part of these terms.