Contact and enquiry details
A message may include your name, email address, telephone number and the information you choose to put in the enquiry. We use it to understand what you need and reply.
Privacy and your information
Privacy Policy
If you ask Osborne & Davies Digital Guard for online security help, you should know what happens to the details you share. This policy covers this website and information you provide when you contact us or discuss a service.
We only ask for what we need.
What may be collected
Information We Collect
The details depend on how you contact us and what help you ask for. Please share only information relevant to your enquiry.
Security information
If you discuss a security issue, you may share details about an affected device, account or suspicious message. We treat those details as confidential and limit access to people who need them to help.
Never send a password or one-time sign-in code.
Basic technical information
When you use the website, technical records such as your browser type, device information and security logs may be processed to keep the site working and help identify faults or misuse.
Purpose and safeguards
How We Use and Protect It
We use your information to answer enquiries, arrange consultations and provide any service you request. We may also use relevant records to manage our relationship with you, keep the website secure, and meet legal obligations.
Access is limited to people who need the information for that work. Service providers may process information on our behalf, for example to host the website or support business communications. We require appropriate handling of information, and only share it with others where needed, permitted by law or required by law.
Careful handling matters.
Your site choices
Cookies and Site Measurement
Cookies are small files stored by your browser. Essential cookies may be needed for the website to work properly; optional measurement cookies, if used, help us understand how visitors use the site.
Optional means your choice.
Review cookie choices and preference information
Use the cookie notice presented on the website to accept or decline optional measurement cookies where that control is available. To change a previous choice, reopen the notice using the site's cookie preference control. You can change browser cookie settings at any time, though blocking essential cookies may affect how the site works.
This policy does not claim that optional measurement cookies are always active. Their use depends on the controls and services in place on the site.
Keeping records and your choices
Retention and Your Rights
We keep information only for as long as it is needed for the purpose it was collected, to manage a service or enquiry, and to meet legal or record-keeping requirements. The period depends on the type of information and why we hold it.
When information is no longer needed
We review records and delete them or remove identifying details when there is no continuing need to keep them, unless a legal requirement or legitimate business need means they must be retained for longer.
Retention depends on context.
Your UK data protection rights
Under UK data-protection law, you may be able to ask us to:
- Confirm whether we hold personal information about you and provide a copy.
- Correct information that is inaccurate or incomplete.
- Erase information, restrict processing or object to certain processing, where the law allows.
- Withdraw consent where processing relies on your consent.
To make a request, contact us using the details below. We may ask for enough information to confirm your identity and locate the relevant records. You can also raise a concern with the Information Commissioner's Office (ICO).
Questions or a data request
Ask Us About Your Information
Contact Osborne & Davies Digital Guard to ask what information we hold, request a correction or discuss how we handle an online security enquiry. Include enough detail for us to find the relevant information, but do not send passwords or sign-in codes.