Windows PCs and laptops
Windows malware removal includes a threat check, review of startup items and repair of browsers affected by unwanted software.
Device security from Osborne & Davies Digital Guard
Malware removal for PCs, Macs, Android phones and iPhones
Slowdowns, pop-ups, unexpected apps or a browser that keeps changing can all point to a problem. We check the device, remove malicious components and help secure the accounts it could access.
Local support for malware removal in London and virus removal in Croydon. Start with the facts.
Platform-specific checks
Devices we secure
Different systems leave different clues. We check the settings and software that matter for each device.
Four platforms. One careful check.
Macs
A Mac security check can cover unfamiliar extensions, unwanted profiles, login items and settings that were changed without your say-so.
Android phones and tablets
Android malware protection starts with suspicious-app checks, permission reviews and removal of unwanted adware where found.
iPhones and iPads
We check configuration profiles, unfamiliar apps and account access, then explain what needs attention in plain English.
Common warning signs
Signs a device needs attention
A change that keeps returning deserves a closer look. Keep a note of when it began and what you were doing just before it appeared.
One symptom alone proves nothing.
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Pop-ups, new toolbars or a search engine that changes back after you reset it.
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Sudden slowdowns, battery drain or a fan running hard when you are doing very little.
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An app nobody recognises, or device settings that keep changing on their own.
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Urgent security warnings from software you do not recognise or did not install.
- These signs can have other causes too. A check helps separate a device fault or browser setting from an infection.
A clear four-step process
How malware removal works
We explain what we find before making changes that could affect your device or files.
No guesswork.
Assess the device
We check the symptoms, identify persistent threats and discuss what information or accounts may have been exposed.
Remove the cause
We remove malicious components, unwanted extensions and items that can restart the problem after a reboot.
Repair browser settings
Hijacked search, homepage and notification settings are checked and restored where needed.
Verify and harden
We check that the device is stable, review important settings and explain what to watch for next.
Browser and privacy settings
Clean up the browser. Tighten privacy.
Unwanted extensions can bring pop-ups back or change where searches go. We review what is installed, restore browser settings and check permissions that share more data than you intended.
Small settings can leave a big opening.
Explore personal online securityBrowser checks can include
- Reviewing extensions and removing anything unfamiliar or unnecessary.
- Restoring search, homepage and notification settings.
- Checking site permissions and practical tracking controls.
- Reviewing saved passwords if the browser may have been compromised.
Beyond the device
Protect accounts after an infection
A compromised device can put saved logins and active sessions at risk. We help you secure access in a sensible order.
Secure the route back in.
Change the important passwords
Prioritise your email account, then banking and shopping logins. Make changes from a device you trust.
Review active sessions
Sign out devices you do not recognise and check linked access. We can also look for unexpected email forwarding rules.
Get breach response helpAdd a second sign-in check
Set up multi-factor authentication and confirm that your recovery email and phone still belong to you.
Ransomware preparedness
If files suddenly become unreadable, stop and isolate the device
Ransomware can lock files and spread through connected storage. If you suspect it, disconnect Wi-Fi or the network cable and do not attach backup drives.
Act before reconnecting.
Keep the device available for assessment. Contact us before trying unfamiliar repair tools or reconnecting shared storage.
Disconnect a device showing a ransom note or sudden file changes from Wi-Fi and wired networks.
Keep backup drives and other shared storage disconnected until the device has been checked.
Regular backups kept separately from everyday devices can limit the impact of a future incident.
Local device support
Arrange a device check
Get a device checked before the problem grows
Tell Osborne & Davies Digital Guard which device is affected, what it is doing and when the behaviour started. We will use those details to discuss the next step.
Tell us what changed.