Phishing or a suspicious message
- Say whether it arrived by email, text, phone or social media.
- Name the organisation it claims to represent.
- Tell us if you clicked a link or shared information.
Osborne & Davies Digital Guard · London and Croydon
Contact Personal Online Security Support
If you clicked a suspicious message or want a privacy review, the next step should take less than a minute. Call for an urgent concern, email with more detail, or send a short enquiry.
Start with one detail.
Send a short enquiry
The first conversation can simply be about understanding what happened.
Direct contact
How to Reach Us
Choose the route that suits the situation. For a payment in progress, an account takeover or suspected malware, call rather than waiting for an email reply.
We are local.
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Address322-324 Old Lodge Lane, London, Croydon, CR8 4AQ, United Kingdom
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Telephone+44 7521 201299
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Email[email protected]
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Reply expectationsWe’ll read your enquiry and reply with a clear next step. Timing can vary, so call if the risk is active.
An email is best for background and non-urgent privacy questions. Keep urgent details brief when you call.
Help us understand
What to Include in Your Enquiry
A few relevant facts help us understand the issue before we speak. Leave out passwords and security codes.
Keep it simple.
Malware or device concerns
- Identify the device and its operating system, if known.
- Describe the symptoms you noticed.
- Tell us when they started and whether they are continuing.
Account recovery
- Name the affected service or account type.
- Say if you can still sign in from any device.
- Note any unexpected password or recovery changes.
Privacy review
- List the platforms or devices you want reviewed.
- Describe the public information causing concern.
- Tell us what you would like to make more private.
Active concern
If It Is Urgent
Call if a payment has been made, someone else is using an account, or a device may be infected. A phone conversation is the sensible first step.
Act now.
Call +44 7521 201299While you arrange help
- Stop any further payment and contact your bank if money has moved.
- Disconnect a device from the internet if you suspect it is infected.
- Use a trusted device to change your main email password, then keep the original message and screenshots.
Croydon, CR8 4AQ
Finding Us
Our address is in Croydon, London. The details below are written out so you can copy or share them.
Remote help is available.
London and Croydon address
322-324 Old Lodge LaneLondon, Croydon
CR8 4AQ
United Kingdom
Local and remote support
We support personal online security enquiries in Croydon, across London and in surrounding areas. Remote support is an option if meeting in person does not suit you.
Tell us your location and the device or account involved when you get in touch.
Osborne & Davies Digital Guard
We Will Reply With a Clear Next Step
Every enquiry gets a plain answer about what can be done next. For a privacy consultation or a concern that cannot wait, choose the route that fits.
A clear next step.